| 1) |
What is P1 Auto Pay service? |
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P1 Auto Pay is an automatic payment service where your monthly bill will be automatically paid via your Visa/MasterCard credit card. |
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| 2) |
Do you accept Diners®/American Express®/credit cards issued by foreign financial institutions? |
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No. We only accept Visa® and MasterCard® issued by registered Malaysian financial institutions.
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| 3) |
I am interested to sign up for Auto Pay. What should I do? |
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It’s easy! Just download the Auto Pay form and fill it up before faxing it to 03-7884 6002 with a photocopy of your credit card (front).
If you have a paper bill, just fill in the cut off portion and fax it to 03-7884 6002 with a photocopy of your credit card (front). |
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| 4) |
What are the supporting documents needed for Auto Pay? |
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You just need to fax a photocopy of your credit card (front) to us. |
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| 5) |
I signed up for Auto Pay before this promotion. Do I get to enjoy the benefits? |
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Yes! Existing Auto Pay subscribers are eligible for this promotion. You’ll get to enjoy the 13th month waiver starting from the date of this promotion. |
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| 6) |
Is this incentive applicable to all Auto Pay subscription for P1 4G Desktop Modem, Desktop Modem with WiFi and WIGGY? |
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Yes, it’s applicable for all broadband subscription paid via the Auto-pay service. |
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| 7) |
I am a subscriber of both the HOME package and WIGGY? Do I get to enjoy this promotion? |
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Yes! You get to enjoy the 13th month waiver for BOTH packages as long as you pay your bills via Auto Pay.
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| 8) |
How long does it take for Auto Pay to be activated? |
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Your Auto Pay service will be activated upon confirmation of your credit card details from the issuing bank. |
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| 9) |
Can I sign up for Auto-pay using a third party credit card? |
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Yes, you can but we require a 3rd party authorization letter to be attached with the Auto-pay Enrollment form (signed by the card holder) and the photocopy of the card holder’s credit card (front). |
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| 10) |
What should I do if I want to terminate my Auto Pay service? |
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Just call 1300 03 1300 – we’ll help you to terminate your Auto Pay service. |
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